Gaya APA
Bitner, Mary Jo, Zeithami, Valarie A, Gremier, Dwayne D. (2009).
Service Marketing : integrating customer focus across the firm (5 Ed.).
Boston:
McGraw Hill.
Gaya Chicago
Bitner, Mary Jo, Zeithami, Valarie A, Gremier, Dwayne D.
Service Marketing : integrating customer focus across the firm.
5 Ed.
Boston:
McGraw Hill,
2009.
BUKU.
Gaya MLA
Bitner, Mary Jo, Zeithami, Valarie A, Gremier, Dwayne D.
Service Marketing : integrating customer focus across the firm.
5 Ed.
Boston:
McGraw Hill,
2009.
BUKU.
Gaya Turabian
Bitner, Mary Jo, Zeithami, Valarie A, Gremier, Dwayne D.
Service Marketing : integrating customer focus across the firm.
5 Ed.
Boston:
McGraw Hill,
2009.
BUKU.