Gaya APA
Bitner, Mary Jo, Zeithami, Valarie A., Gremier, Dwayne D.. (2013).
Services marketing: integrating customer focus across the firm (6th ed).
Boston:
McGraw Hill.
Gaya Chicago
Bitner, Mary Jo, Zeithami, Valarie A., Gremier, Dwayne D..
Services marketing: integrating customer focus across the firm.
6th ed
Boston:
McGraw Hill,
2013.
BUKU.
Gaya MLA
Bitner, Mary Jo, Zeithami, Valarie A., Gremier, Dwayne D..
Services marketing: integrating customer focus across the firm.
6th ed
Boston:
McGraw Hill,
2013.
BUKU.
Gaya Turabian
Bitner, Mary Jo, Zeithami, Valarie A., Gremier, Dwayne D..
Services marketing: integrating customer focus across the firm.
6th ed
Boston:
McGraw Hill,
2013.
BUKU.