Gaya APA
Tjiptono, Fandy. (2004).
Prinsip-prinsip Total Quality Service (TQS). (ed 4).
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS)..
ed 4
Yogyakarta:
ANDI,
2004.
BUKU.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS)..
ed 4
Yogyakarta:
ANDI,
2004.
BUKU.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS)..
ed 4
Yogyakarta:
ANDI,
2004.
BUKU.