Gaya APA
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius. (2005).
Quality customer service: cara jitu memikat hati pelanggan (ed 1 cet 2).
Jakarta:
PPM.
Gaya Chicago
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality customer service: cara jitu memikat hati pelanggan.
ed 1 cet 2
Jakarta:
PPM,
2005.
BUKU.
Gaya MLA
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality customer service: cara jitu memikat hati pelanggan.
ed 1 cet 2
Jakarta:
PPM,
2005.
BUKU.
Gaya Turabian
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality customer service: cara jitu memikat hati pelanggan.
ed 1 cet 2
Jakarta:
PPM,
2005.
BUKU.