APA Style
Gremier, Dwayne D., Bitner, Mary Jo, Zeithami, Valarie A.. (2013).
Services marketing: integrating customer focus across the firm (6th ed).
Boston:
McGraw Hill.
Chicago Style
Gremier, Dwayne D., Bitner, Mary Jo, Zeithami, Valarie A..
Services marketing: integrating customer focus across the firm.
6th ed
Boston:
McGraw Hill,
2013.
BUKU.
MLA Style
Gremier, Dwayne D., Bitner, Mary Jo, Zeithami, Valarie A..
Services marketing: integrating customer focus across the firm.
6th ed
Boston:
McGraw Hill,
2013.
BUKU.
Turabian Style
Gremier, Dwayne D., Bitner, Mary Jo, Zeithami, Valarie A..
Services marketing: integrating customer focus across the firm.
6th ed
Boston:
McGraw Hill,
2013.
BUKU.