APA Style
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius. (2005).
Quality customer service: cara jitu memikat hati pelanggan (ed 1 cet 2).
Jakarta:
PPM.
Chicago Style
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality customer service: cara jitu memikat hati pelanggan.
ed 1 cet 2
Jakarta:
PPM,
2005.
BUKU.
MLA Style
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality customer service: cara jitu memikat hati pelanggan.
ed 1 cet 2
Jakarta:
PPM,
2005.
BUKU.
Turabian Style
Martin, William B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality customer service: cara jitu memikat hati pelanggan.
ed 1 cet 2
Jakarta:
PPM,
2005.
BUKU.